Terms & Conditions

Effective March 25, 2025

(Supersedes all previous policy statements)

I. TERMS

• A. Annual Volume Requirements – An account must maintain a minimum volume of $10,000 per year to maintain an account.
• B. ACH Payment Clearing Time – Any ACH payment of $4,000 or more will require a clearing period before the order can be shipped. Clearing period depends on the customer’s bank and can be up to 7 days.

II. FREIGHT POLICY

• A. Prepaid Freight Qualification – Freight will be prepaid to points in the contiguous U.S. on orders where the final invoice meets or exceeds $2,500 (or $4,000 from an alternate warehouse) after backorders and discounts.
• B. Exceptions to Prepaid Freight – Growing mediums (soil, clay pebbles, rockwool, coco, etc.) do not qualify for free freight. If included on a qualifying order, customer is only responsible for the additional freight cost of the grow medium. Plastic pots do not qualify from alternate warehouses. Flood trays, tanks, and reservoirs do not qualify for free freight unless the rest of the order (excluding those items) totals $4,000+ in eligible products. Not valid in Oklahoma or East Coast. Rolling benches never qualify for free shipping.
• C. Orders under $2,500 – Will be shipped via prepaid freight with charges added to invoice.
• D. International Orders – That meet or exceed the prepaid threshold will be shipped to the customer’s freight forwarder in the contiguous U.S.
• E. Specified Carrier – Customers requesting a specific carrier are responsible for any cost above what DL Wholesale would have paid using the most economical method.
• F. Drop Ship Orders – Incur a $5.00 handling fee per invoice plus freight charges.

III. ORDERING

• A. Processing Locations – Orders are processed at our Tracy, CA and Romulus, MI offices.
• B. Required Info – Include full company name, address, ship-to address, PO number, and DL part numbers.
• C. Fax Orders – Fax to 510-291-8722. DL Wholesale is not responsible for undelivered or incomplete faxes.
• D. Phone Orders – Call 510-550-0018.
• E. Email Orders – Send to sales@dlwholesale.com or your assigned rep.
• F. Order Hours – Tracy, CA: 9:00 AM – 5:30 PM PST / Romulus, MI: 9:00 AM – 5:30 PM EST
• G. Order Cutoff – Most orders ship same day if received by 12 PM local time. DL Wholesale does not guarantee processing or transit times.

IV. BACK ORDERS

• A. Fulfillment Goal – DL Wholesale strives for 100% fulfillment but cannot guarantee availability.
• B. Backorder Handling – Items not fulfilled will be backordered. Customers will be notified prior to shipping. Items on backorder are not invoiced until shipped.
• C. Freight Adjustment – If a backorder drops the order below the free freight threshold, customer must add more items or pay freight.
• D. Backorder Freight – Backorders are not eligible for free freight unless they independently meet the threshold or are part of a new qualifying order.

V. SHORTAGES & DAMAGES

• A. Inspect Deliveries – Check carton condition and count against packing slip or freight bill upon delivery.
• B. Report Issues Immediately – Note all damage/shortage on the delivery receipt. Request carrier inspection and notify DL Wholesale Customer Service.
• C. 48-Hour Limit – Report shortages/damages within 48 hours with invoice number, item details, and carton count.
• D. Credit Memo Required – Do not deduct from invoice unless a credit memo has been issued. Unreported shortages are the customer’s responsibility.

VI. CREDITS & DEDUCTIONS

• A. Unauthorized Deductions – Not allowed. Treated as partial payment and may result in account being past due.
• B. Credit Processing – Credits issued within 10 business days of receiving returned goods.
• C. Inspection Required – Credits issued only after product inspection.
• D. Credit Value – Based on lowest net price in prior 12 months. No credit if item was never purchased.
• E. No Refunds Issued – DL Wholesale will not issue payment for open credits.
• F. Account Credit Only – No refunds. All credits are applied to the customer’s account.

VII. WARRANTIES, RETURNS & EXCHANGES

• A. Warranty Period – Starts from date of purchase by end customer. Proof of purchase may be required.
• B. RMA Required – Returns without a valid RMA number will be refused.
• C. RMA Validity – Returns must be received within 30 days of RMA issuance.
• D. One-Time Return – RMAs are for one return only.
• E. Current Account Required – Returns only accepted from accounts in good standing.
• F. Packaging Requirements – Products must be properly boxed to avoid damage.
• G. Prepaid Shipping – All non-defective returns must be shipped prepaid.
• H. Non-DL Items – Not credited and not returned.
• I. Part Numbers – Always double-check part numbers to avoid ordering errors.
• J. Unlisted Items – Products not listed on RMA will not be credited.
• K. Defective Items – Prepaid return labels provided for wholesale value over $100.
• L. Not Defective? – If product is found to be in working condition, customer pays all shipping and no credit is issued.
• M. Restocking Fee – Customer errors/change of mind are subject to a 20% restocking fee and shipping costs.
• N. No Stock Adjustments – DL does not accept returns for dead/stale inventory.
• O. DOA Drop Ship – Replaced at no cost; return label provided to end customer.
• P. HTE Equipment – Covered under parts/warranty only. RMA required for repairs.
• Q. Contact Returns – M-F, 9 AM – 5:30 PM PST, 510-550-0018 x806

VIII. DAMAGE LIABILITY

DL Wholesale is not liable for damages related to use or misuse of its products, including loss of profits, time, or inconvenience. We reserve the right to improve or change product design without notice.

IX. PRICES

Prices are subject to change without notice. Possession of a price list does not guarantee access to specific pricing or products.